Privacy Policy

Last updated: April 1, 2026

At The Quiet Club, we value your privacy. In this privacy policy, we explain what data we collect, why we collect it, and how we protect your information. By using our website or services, you agree to this policy.

  1. What Data Do We Collect?

We collect personal data in the following ways:

Data you provide directly:

• Name, email address, phone number (optional), shipping and billing address
• Order information such as products, shipping method, payment method, and order status
• Customer service communication (messages and any attachments/photos)
• Marketing preferences (only after your opt-in)

Data collected automatically:

• Device and usage data (IP address, browser type, timestamps, page visits)
• Cookie and consent IDs and similar technologies (see Cookies)

Data from third parties (only where necessary):

• Payment data via Shopify Payments (we do not receive full card numbers)
• Delivery information via logistics partners (for name and address processing)
• Marketing and analytics tools (only with your consent)

We do not process special categories of personal data.

  1. How Do We Use Your Data?

We use your data for:

• Processing and delivering orders (performance of the agreement)
• Payments, returns, and customer service
• Compliance with legal obligations (such as tax administration)
• Security and fraud prevention (legitimate interest)
• Newsletters and offers (only with your consent; you can unsubscribe at any time)
• Statistics, measurement, and optimization (analytics/advertising: only with consent)

  1. Cookies

We use a consent banner (CMP). Non-essential cookies (for example for analytics, measurement, and remarketing via Google/Meta) are only placed after your consent. You can change or withdraw your preferences at any time via the banner or your site settings. Your browser settings also provide additional control options.

  1. Sharing of Data

We only share your data with trusted parties where necessary for our services:

• E-commerce platform and hosting: Shopify (including affiliated sub-processors)
• Payments: Shopify Payments and underlying payment processors
• Email/CRM: Klaviyo (transactional emails and, after opt-in, newsletters)
• Logistics & delivery: shipping and fulfillment partners (name/address/contact for delivery updates)
• Advertising and analytics tools: Google (GA4/Ads), Meta (Facebook/Instagram) – only with consent

We do not sell your personal data.

  1. Data Retention and Security

Retention periods:

• Order and administrative data: 7 years
• Accounts: as long as active; inactive accounts are deleted or anonymized 24 months after last activity
• Marketing data: until unsubscribe or withdrawal of consent; periodic cleanup (guideline: 24 months)
• Customer service: up to 24 months after resolution, unless a longer period is necessary

Security: TLS/https, access control based on least privilege, logging and monitoring, and regular evaluation of suppliers and processes. No system is 100% secure; please avoid sharing sensitive information over unsecured networks.

  1. Your Rights

Depending on applicable law, you have the right to:

• Access, correct, delete, and transfer your data
• Restrict processing and object (including to direct marketing)
• Withdraw previously given consent

  1. Complaints

Questions or complaints about privacy? Contact us at info@the-quietclub.com .
If we cannot resolve your issue, you may contact the relevant supervisory authority:

• Netherlands – Dutch Data Protection Authority
• Belgium – Data Protection Authority

  1. International Data Transfers

We ship from China and work with international logistics partners. In addition, some service providers (such as Shopify, Klaviyo, Google, and Meta) may store or process data outside the EEA. In such cases, we ensure appropriate safeguards, such as EU-approved Standard Contractual Clauses (SCCs) and additional measures where necessary.

  1. Automated Decision-Making and Profiling

• Fraud detection and IT security: we may carry out automated checks (for example, unusual order patterns). This may result in a temporary block and manual review.
• Marketing profiling: with your consent, we may place you in audience groups for personalized advertising. You can withdraw your consent at any time and object to direct marketing.

  1. Contact Details

Data controller: CVM E-Commerce (operating under “The Quiet Club”)

Contact information:

Email: info@the-quietclub.com
Physical address: Marktstraat 5e, 8071 GV, Nunspeet, Netherlands
Phone: +31 6 29982543
Opening hours: Monday - Friday: 09:00 - 17:00 hours

  1. Changes

We may update this privacy policy from time to time. The most recent version will always be available on our website. In the case of significant changes, we will inform you appropriately (for example via the website or by email).