Return & Refund Policy

Last updated: 23/10/2025

At The Quiet Club, we want you to be completely satisfied with your purchase. If for any reason you are not, you can easily return your order according to the policy below.

1. Return Conditions

You can return your item(s) within 30 days of receiving your order.
To be eligible for a return, the item must be:

  • Unworn, unwashed, and undamaged

  • In its original packaging, including tags and accessories

  • Accompanied by proof of purchase (such as your order number or invoice)

Items that do not meet these conditions may be refused or only partially refunded.

2. Non-returnable items

The following items cannot be returned:

  • Gift cards

  • Discounted or sale items

  • Personalized or custom-made products

  • Items that cannot be returned for hygiene reasons

3. Restocking fee

No restocking fee will be charged, provided the product is returned in its original condition.

4. Return shipping costs

The return shipment is at the customer's own expense, unless it concerns a damaged or incorrectly delivered product.
We recommend using a trackable shipping service, as we are not responsible for lost returns.

5. How to request a return

To register a return, please contact us at:
Email: info@the-quietclub.com
Subject line: Return Request – Order Number #[your order number]

Once your return request is approved, you will receive the return address and further instructions by email.
Returns sent without prior approval cannot be processed.
Our international warehouse is located in China. We can only accept returns at this address.

6. Refunds

Once your return has been received and inspected, you will receive confirmation of approval or rejection of the refund.

  • If approved, the amount will be refunded via the original payment method.

  • Processing typically takes 7 business days (Mon - Fri), depending on your bank or payment provider.

  • Shipping costs (both original and return shipping) are non-refundable.

7. Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different item, you can return the original item and place a new order.

8. Damaged or incorrect items

Did you receive a damaged or incorrect item? Please contact us within 48 hours of delivery at info@the-quietclub.com and include clear photos and your order number.
We will then arrange a replacement or refund free of charge.

9. Late or missing refunds

If you have not received a refund after 7 business days?

  • First, check your bank account again

  • Contact your credit card company

  • Inquire with your bank, as processing times may vary

If you've done all of this and still have not received your refund, please contact info@the-quietclub.com.

Contact Information:

Email: info@the-quietclub.com
Physical Address: Marktstraat 5e, 8071 GV, Nunspeet, Netherlands
Phone: +31 6 29982543
Opening Hours: Monday - Friday: 09:00 - 17:00